Customer Support

How Can We Help You?

We're here to assist you with any questions or concerns about your ArtStudio.LK experience. Our dedicated support team is committed to providing you with excellent service.

Contact Methods

Email Support

For general inquiries, order questions, or technical support:

  • General Support: support@artstudio.lk
  • Order Inquiries: orders@artstudio.lk
  • Custom Orders: custom@artstudio.lk
  • Technical Issues: tech@artstudio.lk

Phone Support

Speak directly with our support team:

  • Phone: +94 11 234 5678
  • Hours: Monday - Friday, 9:00 AM - 6:00 PM (Sri Lanka Time)
  • Saturday: 10:00 AM - 4:00 PM (Sri Lanka Time)
  • Sunday: Closed

WhatsApp Support

For quick questions and order updates:

  • WhatsApp: +94 77 123 4567
  • Available: Monday - Saturday, 9:00 AM - 8:00 PM

Frequently Asked Questions

Ordering and Payment

Q: What payment methods do you accept?
A: We accept bank transfers, and we're working on adding more payment options soon.

Q: How long does it take to process my order?
A: Standard orders are processed within 1-2 business days after payment confirmation. Custom orders take 2-6 weeks depending on complexity.

Q: Can I modify my order after placing it?
A: Please contact us immediately if you need to modify your order. Changes may be possible if the order hasn't been processed yet.

Shipping and Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times vary by destination.

Q: How is my artwork packaged?
A: All artwork is carefully packaged with protective materials to ensure safe delivery. Larger pieces may require special handling.

Q: What if my artwork arrives damaged?
A: Please contact us immediately with photos of the damage. We'll work with you to resolve the issue quickly.

Custom Orders

Q: How does the custom order process work?
A: After submitting your request, we'll contact you within 24 hours to discuss details, timeline, and pricing. A 50% deposit is required to begin work.

Q: Can I see progress updates on my custom order?
A: Yes! We provide regular progress photos and updates throughout the creation process.

Q: What if I'm not satisfied with my custom order?
A: We work closely with you throughout the process to ensure satisfaction. Minor adjustments are included, but major changes may require additional fees.

Return and Refund Policy

Please refer to our detailed return policy in the Terms of Service. In summary:

  • 14-day return window for standard items
  • Items must be in original condition
  • Custom orders are non-returnable
  • Return shipping costs are customer's responsibility

Technical Support

If you're experiencing issues with our website:

  • Try refreshing the page or clearing your browser cache
  • Ensure you're using a supported browser (Chrome, Firefox, Safari, Edge)
  • Check your internet connection
  • Contact our technical support team if issues persist

Feedback and Suggestions

We value your feedback! Help us improve by sharing your thoughts:

  • Feedback Email: feedback@artstudio.lk
  • Product Suggestions: suggestions@artstudio.lk

Business Hours

Our support team is available during the following hours (Sri Lanka Time):

  • Monday - Friday: 9:00 AM - 6:00 PM
  • Saturday: 10:00 AM - 4:00 PM
  • Sunday: Closed
  • Public Holidays: Closed

We aim to respond to all inquiries within 24 hours during business days.